Understand credits, plans, and billing

What you see in Plans & Billing

• Current Plan: your plan, how often it is billed, the credits it includes, and the Next billing date. Here you can change, cancel, or reactivate your plan.
• Credit usage: credits left, when they are refilled, and how many roll over from this month. Add more credits buys extra credits.
• LinkedIn Sender Seats and Email Sender Accounts: how many sending seats are in use, and buttons to add more.
• Payment method: where invoices are sent, your payment details, and the next payment. Change payment details updates them.
• Transaction history: See all invoices opens the billing portal with all your invoices.

Plans

All plans include every feature, with unlimited users, lists, trackers, and campaigns. They differ in credits and included sender seats:

Sender seats count LinkedIn and email separately; see Set up accounts, users, and senders correctly. More seats and extra scraping jobs can be added. Current prices are shown when you choose or change a plan.

You can pay monthly, or commit to 12 months and pay every 3 or 6 months or the whole year upfront (with a discount).

When credits expire

• Monthly plans: each month's credits can be used until the end of the following month, so unused credits roll over for one extra month.
• Plans billed every 3, 6, or 12 months: you get the whole year's credits upfront; they can be used until the end of the 13th month.
• Extra credits you buy: can be used until the end of the following month.

The credits that expire first are always used first.

Buy extra credits

Click Add more credits, choose an amount or enter your own, check the price including VAT, and confirm. The credits are available straight away.

Low credits

Company Admins are warned in the app and by email when credits fall to 10% of the plan's allowance ("Your credits are running low"), and again when they run out. Lists that need credits then pause with the status Out of credits and restart on their own after a top-up. Each admin can switch these warnings off in their notification settings.

Trial and cancellation

• Trial: 14 days with 200 credits. Skip Trial starts your paid plan straight away. Cancelling during the trial costs nothing.
• Cancellation: you keep access until the end of the current billing period. After that, your data is kept for 30 days.
• Credits used up after cancelling: the credits line at the bottom of the sidebar reads Reactivate your account. Click it to open Plans & Billing, where Reactivate Subscription keeps your plan running.

Troubleshooting

Frequently asked questions